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Run LiveUpdate to install all the available updates for Norton and then run a Full system scan. Norton blocks downloading a file as suspiciousīefore submitting a false positive, make sure that Norton has the latest definition updates. Norton indicates that a legitimate website is malicious Norton alerts that a file or program developed and created by you or a legitimate company is suspicious, or is a threat Norton detects a threat in a file that you believe is unlikely to be infected (for example, files with extensions such as, *.txt, *.dbf, *.log, *.hlp). Common indicators of a false positive are: Respond to incorrect Norton alerts that a file is infected or a program or website is suspiciousĪ false positive occurs when Norton incorrectly alerts that a file is infected, or a program or website is suspicious.